01

ATM experience

  • Physical UX
  • Accessibility

Bringing NAB’s ATM interface in-house and adapting the bank’s design system for cash deposits, withdrawals, and other everyday banking tasks.

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02

Home loans

  • Research
  • Usability testing

Improving NAB’s home loan webpages to help customers understand their options and book an appointment, resulting in more appointment bookings.

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03

Bank accounts

  • Conversion
  • A/B testing

Testing whether a simpler way to compare NAB accounts could help more customers start an application — resulting in a 9.4% uplift.

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Earlier work

  • 2025Customer experience appNinja Van
  • 2023Buy Now Pay Later onboardingNinja Van
  • 2023Direct invoicing and paymentsNinja Van
  • 2022The ChefC2C / DCU
  • 2022Admin dashboard templateC2C tech